Originally arranged to pick up the car at T2, but it was closed, so I had to find a way to get to T1. When I arrived, there were a ton of people. My scheduled pickup time was 8 AM, but I had to wait in line for 3 hours to get the car. Moreover, the car I received had scratches, and there was no one at the site to report this to. The overall experience was extremely poor! When picking up the car, it already had scratches, and there was no staff on-site. When returning the car, they claimed the scratches were caused by us. Luckily, I recorded everything during the pickup.

The service was straightforward and hassle-free. I received the car model I had booked, and it was almost brand new with less than 4500 kilometers driven.

Generally satisfied

They still charged me over 60 euros for the additional driver fee

Excellent, everything was great