I had two reservations, but they only recognized one. The other one required an additional fee. In the end, it cost me 300 euros more than the original reservation.

Generally satisfied

There was a constant maintenance reminder. After driving 100KM, the oil light came on, delaying our trip for half a day waiting for assistance. Eventually, we bought oil, then called the next station to confirm we could exchange the car. When we arrived, they refused to replace it, saying the maintenance alert was not an issue. This experience was very disappointing.

Our flight arrived early at Terminal 1 of Frankfurt Airport, but the car pickup point was at Terminal 2. Germans are very strict; at Terminal 1, we were told we could only pick up the car at Terminal 2. It took some effort to find the pickup point at Terminal 2, which is located under McDonald's. We had to pick up the car at the exact time on the order because the car wasn't ready yet. We bought supplementary full insurance on the QEEQ website, but it didn't show up in the German order. Luckily, there were no accidents. Adding an additional driver costs an extra 50 euros, but the insurance must be purchased through them to be covered.

Pretty good. The overall appearance and reception were nice.