Explanation of where the pick point was, could have been better

Waited about 2 hours to get car

I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards

Booked a fiat 500l but on arrival got told all they had was a fiat panda because of this struggled to get suitcases in but luckily went with friends and they managed to get my suitcases in there car. Surprice wasn't bothered about this though I had booked a larger vehicle. I only excepted the fiat panda due to having 3 children with me and it being late at night. Would never hire another car from them!!

the car was perfect for the two of us, we were pleased with it for a small car very comfortable, it was not clean inside or out, apart from that happy with the car, the only issue I have is the drop off was not clear on my booking papers it said drop off at airport the shuttle driver said to park the car at car park 1 and pointed out where to park, it was not clear on papers from rental desk where to return car it gave a map of location but no return details, this needs to be made clearer, we would use this company again.

dont know about the price drop but were happy with the price paid, booking was easy, will use this site again, thankyou