Overall, the service was quite satisfactory, and the car provided met my expectations.

Actually, it's quite convenient. However, the fees charged at the front desk are not very clear. We should pay for the car upgrade, but I really don’t understand why the other fees need to be paid. I've even forgotten what brand of car I swapped to.

Good

The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.

They may suggest upgrading your car or purchasing additional insurance, but make sure to ask everything clearly before deciding