Nice service and good car condition.

The staff arranged an appropriate ETC & CEP Package for my road trip, saving me a lot.

Pretty good

Command of English can be improved.

Include the ETC card as a mandatory add on. We had to ask the counter if ETC is provided. Cannot imagine moving around Japan without the ETC.

Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it. However, there was some disappoint which we were so surprise about the staff at the airport... It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.

Good service and easy to find shuttle bus to take to Times. All was smooth.

Easy booking process.