Very helpful staff. Thanks to manager with Irish accent.

There is a limited daily mileage at the original car so that I need to add much money to change to another car for unlimited mileage as I need to drive to Manchester. No clear instruction in the airport for the shuttle bus to this Green Motion Pick up which is far away from the hotel.

Green Motion are great and their service has generally been perfectly acceptable and pleasant. They were let down by the poor heathrow hoppa service that they have to rely upon.

In general, the car exceeded my expectations (I received Mercedes instead of VW) and almost everything was great. The only two negative moments: long time waiting at puck-up (only two-three persons were at the counter, while there were about ten customers), and refusal of the company to accept debit cards.

The shuttle service bus stop at Heathrow terminal 5 is incorrectly advised on the documents received when booked. It states bus stop 16 for H51 but it’s actually 17