LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

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Lilith Maria

Portugal

2-day rental

Reviewed: Fri, Sep 2, 2022

About SURPRICE RENT A CAR: 6.0 /10

A.Pimentel

Portugal

14-day rental

Small SUV | Seat Arona or similar

Reviewed: Wed, Aug 30, 2023

“Very happy and look forward to booking again”

About SURPRICE RENT A CAR: 10.0 /10

Great experience

About QEEQ: 10.0 /10

Very happy with the whole process

Portugal

9-day rental

Compact | Renault Captur or similar

Reviewed: Tue, May 10, 2022

About SURPRICE RENT A CAR: 9.0 /10

The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.

About QEEQ: 10.0 /10

C.Castelo

Portugal

15-day rental

Economy | Seat Ibiza or similar

Reviewed: Tue, Sep 3, 2019

“They should have more staff knowing that August is very busy. We 2 hours to get the car is madness.”

About SURPRICE RENT A CAR: 8.7 /10

This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans

About QEEQ: 8.0 /10

D.Ahmed

Portugal

2-day rental

Economy | Peugeot 208 or similar

Reviewed: Fri, Jan 25, 2019

About SURPRICE RENT A CAR: 7.3 /10

The price was 7€ however they wanted to block 1800€ on my CC incase of anything that happens to the car, which is a huge amount and of course I didn't have almost 2000€ , so the other option was to pay 81€ for the car insurance and they would only block 300€ then. So the car rental price was expensive at the end but there was no other options.

About QEEQ: 8.0 /10

LISBON - SURPRICE RENT A CAR is a SCAM

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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