LISBON - SURPRICE RENT A CAR is a SCAM

Cannot recommend. We waited more than an hour and half to collect the car. The lady who then attended to us was ruse. They also charged us additional insurance even though we had hours which ended up costing more than the actual rental. The ca itself was fine but never again.

Terrible service. We had to wait 4.5 hours to collect our car and another 90mins for the shuttle to get us to the airport after drop off.

Fine.

Surprice nous a fait attendre 1 heure à l'aéroport Personne ne répond au téléphone Ils nous a été fait du chantage pour repayer une deuxième assurance car le plafond e la CB ne couvrait pas le montant de la garantie de 1500€. Au final au lieu de 30€ nous avons payé 120€ montant que nous aurions payé avec une autre société sans avoir tous ces désagréments. Plus jamais

Picking up the car was very long, missing some organization. Bringing back the car, no information about the fact that you don’t need to wait

Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars. The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage. I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro. I refused and returned the following day.