Was surprised that the vehicle only had "3/8" tank of gas upon pick up, and we were told to return it at the same level.

Had a tough time finding the location in the airport. The location is really not close to the airport and that added more time to pick up. I didn't get the Nissan Rogue as booked but a jeep which is technically an upgrade but inconvenient. The tank was half full which was always a problem for me as I didn't know how much to fill. The folks at the counter were friendly and so also the person who dropped us.

Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.

The Kia rental didn't have spare tire. The tire blew while driving on 95 North in Florida with no low air pressure warning. We had to get tow truck to tow to tire shop to replace tire. We missed flight by 5 minutes and it cost us $500 dollars since Routes didn't provide shuttle as promised to us in timely manner and shouldn't have trusted Routes personal. Instead of relying on shuffle I should have booked Lyft or Uber

Staff not friendly, can’t tell the difference between white and grey colours. Staff slow to give service. No compilation for waiting for waiting a total of 2 hours for shuttle.