Nightmare at Avis

I asked for an upgrade and was very happy with it.

Platform was simple to use and also saved me money by rebooking the car for a cheaper price!

A very enthusiastic Black lady.

We were given a Buick Encore which is much smaller than the RAV4 we booked. This meant we had to reconfigure the trunk to fit our luggage in. When we started the car a warning light came on - replace oil now. This happened each subsequent time we restarted the car. After investigation the engine oil was nearly exhausted and we spent $96 to replace it. Also the sound card didn't work. This meant no radio and also no sound when the trafficators were activated. The car clearly hadn't been inspected/serviced before we collected it. The process to communicate with Avis, in order to organise a refund of the $96 spent on replacing the engine oil, was difficult. Following return of the car we have now been promised a refund but have not yet received it. In summary not a happy experience and a poor advert for Avis In our opinion the car should not have been allocated to anyone until a full service had been undertaken. Communication with Avis is also difficult. They have an automated call handling system which takes you around in circles

I've used QEEQ before and it works fine. The $1 reserve function is great and, although not triggered in this occasion, the price drop protector is good

Overall satisfied. The pickup was delayed a bit due to insurance problems, but unnecessary insurance was later canceled and not forced upon us. The service attitude was also quite good.

Very friendly staff, was offered an upgrade for $10 a day but was charged $30 a day. I wrote and complained to AVIS and they refunded me the difference immediately