Disrespectful pick up

R.Andersson

France

Reviewed: Sun, Apr 14, 2024

About Enterprise: 5.0 /10

Nobody at the rental counter when arriving and door locked. Tried calling the two phone numbers stated on the door, no answer. Went to the garage and was disrespectfully met. Waited till the delivery guy went to the third vehicle without looking at me. He said I had to repass by the counter, his colleagues had said I could wait wherever I wanted. Had to wait for two persons at the counter… Lost an hour at the pick up.

About QEEQ: 8.0 /10

Reply by Qeeq:
Thank you for your review of QEEQ. We sincerely apologize for the negative experience you had. Our customer service team is currently investigating your case and will keep you updated with any progress. We appreciate your patience and understanding. We value your feedback and hope to have the opportunity to serve you better in the future.