Quite slow

Arrived at 12:30 AM, waited an hour in line to complete the paperwork. When it was finally my turn, the staff went to check the vehicle for 15 minutes. When they returned, they asked me to pay. Luckily, I asked what the charge was for, because my English isn't great and I didn't understand right away. I then remembered someone mentioning a mandatory insurance fee. It turned out to be true, but I declined. The staff wasn't happy. When I went to pick up the car, the parking spot was poorly marked and I had trouble finding any staff to help. When I finally found someone, I almost drove off in the car before noticing it was damaged—the front headlights were broken! I had booked an SUV, but was told this was the only one left. The staff was polite but had no other car options. After searching for an hour, I settled for a sedan, which had a big scratch on the back—thankfully, I noticed it, otherwise I couldn't have explained it later. In the end, we could only fit four people with luggage in the back seat. Fortunately, we were only four people, or we would've had to wait even longer. They refunded $80. We finally left at 3 AM, which really spoiled our initial mood upon arriving in the US.

On dropoff, i was told i will receive a final bill for my reference. I didn't receive anything. But i can see a charge on my card. Its unexplained charge

I saw the great feedback on trustpilot and went with qeeq. while offline communication was good through the process until pickup, there was little to no communication afterwards.

El coche estuvo excelente el personal excelente la única recomendación es que había poco personal en el counter y la espera para poder ser atendido debe ser menor

Todo excelente lo único que tenia una reserva anterior por un suv con un precio menor y cometí el error de la hora de recogida le escribí a soporte y la recomendación fue cancelar y hacer una nueva reserva y entonces ahí perdí el precio anterior y un vehículo más comodo

I have to mention Sandra. One of the most professional car rental desk staff I've encountered and I encounter a lot. She was very upbeat and friendly but with great professionalism. I got a car that was better than what I expected and the vehicle handled great. The return experience was less than purfect but that is largely did to the way Orlando airport parking is structured. Receiving staff were prompt and professional. Thank you Sandra and Budget team. 5 stars.

Very good taste and service as usual.