Previously, a car rental reservation was canceled and the amount was not returned, only an additiona

Convenient and satisfactory.

The car was in good condition, but on the second day of the rental it showed a message indicating it needed more engine oil. Not sure if this is because Audis consume more oil.

The pick-up and drop-off store service was very warm and friendly. Since the car pick-up was in Germany, an accident occurred during the trip. Europcar in Austria tried their best to assist with a car replacement, and when no similar car was available, they considered the option of repairing the vehicle. Ultimately, we opted to switch to a slightly smaller car. Although the whole process was a bit complicated, you could feel that everyone tried their best. Additionally, QEEQ's support from China was excellent, constantly tracking our car replacement progress overseas. They also kept reminding us of the requirements and procedures for on-site compensation and subsequent claims.

Extremely satisfied.