perfectr

Very satisfied

The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.

The booking platform was great.

Good service and great prices

El coche estuvo excelente el personal excelente la única recomendación es que había poco personal en el counter y la espera para poder ser atendido debe ser menor

Todo excelente lo único que tenia una reserva anterior por un suv con un precio menor y cometí el error de la hora de recogida le escribí a soporte y la recomendación fue cancelar y hacer una nueva reserva y entonces ahí perdí el precio anterior y un vehículo más comodo

I have to mention Sandra. One of the most professional car rental desk staff I've encountered and I encounter a lot. She was very upbeat and friendly but with great professionalism. I got a car that was better than what I expected and the vehicle handled great. The return experience was less than purfect but that is largely did to the way Orlando airport parking is structured. Receiving staff were prompt and professional. Thank you Sandra and Budget team. 5 stars.

Very good taste and service as usual.