Very good

The car was mysteriously hit, we reported it to the police and the insurance, but we were still charged. When we contacted the rental company, they brushed us off to after-sales, and the issue hasn't been resolved yet.

Booked an automatic, got a manual instead. Refusal to take the manual led to a forced upgrade, which is expensive.

You can see it as soon as you come out, and occasionally there's a Mandarin-speaking staff member or even a dedicated translator. The customer service was a bit slow during pickup, and they only tried to sell me roadside assistance, which I didn't buy. Drop-off was frustrating; they showed me an invoice, and I noticed the price was $200 higher. I asked why, and after a long explanation, they said it was because the gas tank wasn't full. I had filled it up before returning, and only after showing the fuel receipt was the charge waived.

Like: The friendly and efficient staff member at Aukland airport on collection of the car.