Excellent Rental with Qeeq and Alamo

Aside from the car's interior being a bit dirty (still within acceptable limits), everything else was excellent. I chose Alamo's self-service kiosk for car rental, where a staff member was very enthusiastic and helpful. The process was convenient, and incidents were handled promptly. Both QEEQ and Alamo responded quickly. I will choose QEEQ and Alamo again next time.

The rental car quality was very poor. The night before our return, at 10:30 PM, the car suddenly broke down and wouldn't start. We called customer service and they didn't send a tow truck until 12:50 AM. The tow truck drove us for nearly two hours, and we only reached the nearest Alamo branch at 2 AM. The branch was closed, and the tow truck driver took us to a nearby hotel where we paid $125 out of pocket to rest for two hours. At 4 AM, we picked up another car. I then drove for two hours to take my daughter back to her boarding school and another hour to return to the hotel. The whole ordeal overnight caused us to miss our flight back home the next day. This was a terrible car rental experience!

The staff were enthusiastic and efficient.

Convenient and fast, good!

Like: Used computer kiosk once we landed to pull up reservation in rental car section of airport, process was detailed but fairly quick. Printed out small paper, we took that to desk for our rental company, handed them sheet, they got us to our car immediately. Return process was just as simple and quick.
Dislike: Our car was not cleaned between drivers.