Competitive price with well known provider. Ease of booking on line.Customer service could be better

I refueled the car before returning it but wasn't informed to keep the receipt. When returning, the fuel gauge wasn't full, and the staff asked for the receipt, which I didn't have. However, they said it was fine since it was just a small difference. Overall, it was quite a smooth rental experience. Though I booked a Corolla, they gave me an MG, which was too big and affected my driving experience. On the bright side, there were no hidden fees.

After arriving in Brisbane, I called their customer service, and they promptly sent a shuttle to pick us up. After reaching the rental location, the staff verified our information, charged the credit card, and we were on our way!

Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time. The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.

Phone call made to adjust the pick up time to Easyrentcars was pleasant and the agent went above and beyond with a phone call back so I didn't wait on hold for a long time waiting for a result from Apex.

Like: Close to airport quick pickup quick service getting the car easy as 5/10min drop of
Dislike: Nothing all good

Like: Excellent price, good location, friendly staff, efficient check in process including shared photos of cars condition at checkout, very quick no hassle return. The Outlander SUV was well used with many minor blemishes but was clean and in excellent mechanical condition delivering good fuel economy, averaging about 7.5l/100km over the approximate 3500 km trip.
Dislike: Front floor mats would help us keep the vehicle clean and free from sand.