Smooth

Very satisfied

The staff were friendly and patiently explained all the details of the booking, including the cost of adding an extra driver and the credit card pre-authorization amount. They answered my questions patiently, such as about fuel types and whether AUTO PASS was included. There was no aggressive upselling of products—just a simple inquiry about whether we needed additional insurance.

I booked my car on Zuzuche with a payment of 811 NOK at the store. With the current exchange rate of 1:0.68, my rental cost should be 552 RMB. I added an extra driver at 4 EUR per day, which at an exchange rate of 1:8 should add 32 RMB. My total rental cost should be 584 RMB. However, my credit card was charged 758.52 RMB! Where did the extra 174.52 RMB come from? Please have Zuzuche customer service intervene and ask Hertz to provide a detailed cost breakdown.

The scheduled pickup time was 1:30 PM. The Hertz staff delivered the car at 1:25 PM, so we couldn't get the car before then. The staff waited until we successfully picked up the car before leaving.

Volvo in photo but I was given KIA hybrid. Ok as they said it was in the same category. However, the car cannot be charged. I spent an evening searching the web for a solution to realize that it was a defect of the car. Why Herzt gives away defect car to customer?