Best car rental experience ever.

Arrived at the car rental location on time, only to be offered a lower grade vehicle. They insisted it was an SUV as per the reservation. After over an hour of negotiation, the manager finally intervened and provided the reserved model.

A bit inefficient, but the service is decent

You must purchase additional insurance to pick up the car; otherwise, they won't give you the vehicle. After coordinating with QEEQ, the customer service was very impatient and eventually stopped answering QEEQ's calls. QEEQ advised me to pay first and resolve it later. After repeated confirmation with customer service, they stated it was insurance related to the tires. When I returned the car and received the invoice, I noticed hidden charges for something I didn't understand. QEEQ indicated that the tire-related charges could be refunded, but the other would require an appeal. This deceptive experience was particularly distressing.

Excellent service. Véhicule pratique propre et personnel accueillant

The budget counter at the YUL airport was the worst car rental experience I’ve ever had. 100 people waiting and 1 person working, and no cars available despite reservations. It was appalling.