nice and good

We were informed that there were no cars available and that a vehicle had to be brought in from another location. After waiting for two hours (past noon), we were told the car would not arrive until 6 PM and that no other models were available. This essentially wasted an entire day for us. We eventually gave up on this rental company and rented a car from another provider.

Upon arrival, they said there was a free upgrade promotion and asked me to sign in the upgrade section. They said I wouldn't have to pay the original £700+, but later denied it and said because I signed, I must pay.

The counter staff was very nice. We originally booked a Qashqai, but they upgraded us to a Mercedes GLE due to unavailability.

Exceeded my expectations in every way. There was 4miles on the car when I got it. The customer service staff on location was extremely friendly, great to chat to and very helpful. Would recommend based on his interaction alone.

easy and simple

Car was changed for the better as I ended up with a mercedes! Pickup time was surprisingly slow, probably not enough staff at reception.

Booking process was easy.