Professional service

Returned the car in a different city. The staff's English was poor at pickup and the process was slow, but the staff at drop-off was efficient.

The staff were reasonably friendly at pick-up, probably helped by my being able to speak Italian. The car we received was smaller than anticipated, but it had enough room for us to travel from Pisa Airport to our destination about 2 hours away. The Lancia Ypsilon was very underpowered! Especially going up hills, which often required dropping down 2 or 3 gears to climb!!! On the return, the agent commented that they were unable to check the condition of the car, as it was dirty, and that I would have to take it to a car wash before returning it! The dirt was from 18 days driving around white roads and normal roads in Tuscany during which time we experienced a range of weather conditions from heat to thunderstorms and heavy showers of rain. No mention was made at pick-up about returning the car "washed". Nor have I ever experienced this requirement with any other car hire company at Pisa Airport, or any other airport in Italy, over the past 30 years!

Not particular to Scicily but the pick up process should be quicker if all the conditions have been pre-agreed on line

Car new. Economical. Air-con worked well.

Booking straightforward.

No under underpowered car. Model poor

Easy enough to use but the on airport off airport collection not always obvious