Usually very good but car his time very underpowered for Italy mountains! I booked economy not mini!

Returned the car in a different city. The staff's English was poor at pickup and the process was slow, but the staff at drop-off was efficient.

I booked a small car and was given a medium sized one but was not charged extra.Would have preferred small car.

Very good and got a price drop too

The counter staff at the airport were delightful. Warm friendly and helpful and very efficient.

A typical car rental experience...too many people disorganized counter. Seems like the business is stuck in the 1960's...and not in a good way. We paid extra for an automatic convertible car...they gave us a manual one at first and then didn't have a convertible that was automatic...so a waste of money. Car return was poorly coordinated as well...had us standing in the rain and no place to park the car. Ultimately this is what you get for finding the cheapest options. Also the industry needs a proper overhaul.

Easy, as the name suggests

I think you should state clearer that the pick up desk is in a rent car terminal not in the actual airport terminal. It was confusing when we arrived. However the car was excellent.