The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.

Everything is fine, satisfied.

We were delayed at immigration with an interminable line! By the time we arrived at the Budget office, it was closed. After evaluating the options, I decided to hire a car for 24 hours from Avis; while I was in the Avis office, I heard another customer say that he had a Budget reservation, I asked him about it and he told me that Avis and Budget are the same company, so I was able to pick up the car I had originally reserved from the Avis counter. I was glad I did not spend the extra money on a taxi or additional rental, however a little more information would have gone a long way to relieve the stress and not make us waste another hour looking for solutions, after we had been traveling for more than 24 hours.

The first car had some issues, but it was promptly replaced with a new one.

At Philadelphia Airport, Budget feels like a small car rental company. The shuttle buses are small and infrequent. I waited for half an hour, and no bus came. Other companies like AVIS, ALAMO, and Hertz had their shuttles come by three times, but Budget's bus never arrived. I ended up taking the AVIS shuttle and walking to Budget.