Great communication, easy, hassle free, quick car pick up and drop off.

Extremely poor service

Forced to buy insurance, no details provided for road fees, car did not match booking. Booked a Mitsubishi but got an MG instead, which had scratches. Due to time constraints, had to buy full insurance for $137.00. Otherwise, a $1000.00 deposit was required. Now, they have deducted road fees three times without providing specific times and locations. Dissatisfied.

Acceptable

After exiting Sydney Airport, turn right and walk along the overpass to bey 35. Call East Coast and a Toyota HiAce with their logo will pick you up in about ten minutes. After passing the Bank of Communications, China Construction Bank, and Maotai billboard, turn left for a bit and you will arrive. The car rental process is quite simple, and the staff are very friendly. They did not push extra insurance when we declined it. We booked a Toyota Corolla but were provided with a Nissan Sylphy instead. The car was very new, with good power and space, and was comfortable for our family of three. We drove 3100 km in 12 days and only spent a little over 900 RMB on fuel. With a budget of just over 1200 RMB, it was really cost-effective. Returning the car was also convenient, and they arranged a car to take us to the airport. Although this company is relatively small, we saw many of their cars on the road in Australia, and their service was good.

The car was a bit worse for wear. Very high mileage on the engine, and it made an awful grinding sound through the first 3 gears. It was fine for the trip. Customer service with ECCR was great though. No complaints there.

Always my #1 source for car rentals around the world.