Car was smaller than quoted but did the job.

Gentleman behind counter was helpful. When collecting the car the agent took photos but didn’t ask me to review them and made me just sign.

Good as always.

Be aware of the upsell on insurance at the store.

Couldn't get the car

Chinese reception, speaks Mandarin. They didn't inform us in advance that the reserved car was unavailable. Upon picking up the car, we found out and communicated with the staff. They offered us a smaller Dodge or a Chevrolet for an extra $300 per day. We ended up spending an additional $160 on two insurances (one of which was for collision with uninsured vehicles, which in hindsight, was unnecessary). Returning the car was smooth; it was inspected on the spot and the deposit was refunded within two hours.

Pick up prévu à partir de 9:00 Arrivé à 10:00 45 mn de queue puis on après avoir rempli tous les papiers, on m’annonce + 45 mn d’attente ! Attitude négative de la personne au guichet. Très désagréable de devoir « se battre » pour obtenir sa voiture.