Booking excellent. Rental company very bad.

There were very few staff at the counter, and the efficiency was very low. It took us two hours to get served, which is far too slow.

My $200 deposit mysteriously vanished. They claimed it was for toll fees, but even if it were true, the tolls were only about $20. They also added a $100 fee that didn't make any sense. There's nothing more to say. The deposit is already paid, and I'm back in my home country, just left at their mercy.

The vehicle was okay, but the waiting time was too long! Also, the shuttle driver insisted on getting a tip.

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

You should not facilitate bookings at companies that employ dishonest cheats at the counter.

Like: Greatest car I have ever rented! Perfect in every way