Very good

I saw many online reviews mentioning people getting ripped off, but I didn't believe it. Unfortunately, I fell into the same trap with a forced vehicle upgrade! The sales staff at the store were terrible! They indirectly forced me to upgrade the vehicle and verbally assured me there would be no extra charge! However, when signing, the additional upgrade fee was included! Scammers! For a 13-day rental, I initially paid almost 5000 RMB, but with the upgrade, they charged an additional 7500 RMB, averaging over 900 RMB per day! At this rate, I could have rented a Range Rover! Disgusting!

The service was pretty good. They suggested additional insurance, which we ended up buying. It came in handy later when the car had some scratches.

asked for vehicle with USB charger and they provided one, great service from Keddy/Europcar

perfect no issues

On the second occasion, I did not get the car I booked, an Opel Astra, I got a smaller Opel/Vauxhall Corsa, which was fine but not what I booked.

Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times
Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours