Be clear to customer what vehicle is Compact, Full size... with examples.

The rudest and dishonest people that I ever deal with, taking advantage of people and charge them without their authorization, under a very busy, hot and long line of waiting to get to the counter they ask you to sign a paper that is totally opposite of the verbal agreement, i specifically told them that I do not need any of their extra protection or liability insurance, yet they charged me extra and accused me that I signed the paper agreement without noticing of those charges. I am trying every day to call them and talk about my issue but the line is always busy and no matter how long you are waiting you could never reach to customer service.

Very slow pickup by the shuttle. I watched multiple shuttles go by for the competing brands before 1 FOX shuttle finally showed up. At least a 20 minute wait. Check in was quick with no one in line, friendly staff. After check in had to wait another 10 minutes for the car to be brought up for me to accept.

Convenient shuttle pick up and drop off from the airport was extremely helpful. Friendly staff, easy rental process, and return of vehicle was super easy....made it to the airport in plenty of time.

Super easy process.....app was convenient!

I've made a payment far above the amount already agreed.

We ended up paying double of what should be the price listed and they just keep making new stuff up. They are a scam, save yourself a lot of trouble and go somewhere else.