Total disaster experience

Very satisfied

Average experience. Arrived early but had to wait an additional two hours because the car wasn't ready. Management seemed a bit disorganized. The substitute vehicle was a Mazda SUV, but the key was out of battery and couldn't start. Although we eventually got a similar vehicle, the two-hour delay was frustrating. Booking through Budget might be cost-effective, but the service is subpar. I recommend considering other companies.

Did not have enough cars, check in process was long and we had to wait for a car to be returned before we could leave. Only booked it 14months previously, I suppose we could have given them a little more notice.

Easy and quick

First, they added many insurances without asking me and charged my card directly. After I insisted, they removed two items but left three. When I asked why the amount was different from the order, they said it was a deposit that would be refunded when the car was returned, which was not the case. Second, they tried to persuade me to upgrade the car I had booked. I reserved a Ford Fiesta, but when I arrived, they told me they only had a two-door car, smaller than a Mini Cooper, and suggested adding $10 a day for a bigger car. I refused, and in the end, they did give me a bigger car, a Nissan Sentra, saying it was a free upgrade. This is nonsense; the whole parking lot didn't even have two-door cars!

Great!