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Live chat Email us Service Code: 9427709359
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Above average except for dysfunctional sat nave which spoilt the experience.

Reviewed: Wed, Oct 26, 2022
About Europcar: 8.0 /10
The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
About QEEQ: 8.0 /10
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Compact | Kia Cerato or similar

Relevant Reviews on Europcar AUCKLAND INTERNATIONAL AIRPORT

George Anthony

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Reviewed: Sun, Feb 23, 2025
About Europcar: 8.0 /10
Overall, it was decent. The rental process for foreign companies is complicated and requires patience for queuing and waiting.
About QEEQ: 10.0 /10

Bennett Mill

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Reviewed: Mon, Feb 17, 2025
About Europcar: 10.0 /10
Not bad, but they changed the car.
About QEEQ: 10.0 /10

Phyllis Morgan

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Reviewed: Mon, Jun 10, 2024
About Europcar: 8.0 /10
Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.
About QEEQ: 10.0 /10

lvca

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Medium SUV | Toyota Highlander or similar
Reviewed: Thu, Jan 9, 2020
“Check-In in Auckland was a total disaster, but the car was good”
About Europcar: 7.7 /10
The chek-in was a total disaster, about an hour with nobody in front of us. They said the problem was all on Easy Rental that messed up everything.
About QEEQ: 8.0 /10

Y.Ho

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Small SUV | Suzuki S-cross or similar
Reviewed: Mon, Dec 30, 2019
“Excellence”
About Europcar: 10.0 /10
The car was expected my expectation in a positive way as I was upgraded to a larger SUV which is nice and spacious. It took awhile to queue to pick up the car. I think it could do it better with more staffs.
About QEEQ: 10.0 /10
It was a good experience overall.
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