Easy to book and smooth pick up / drop off.

Although there were two groups ahead of me, the processing was very fast. I didn't wait long before it was my turn.

Car was MG3, not inspiring but adequate for the purpose. Agent tried hard to upsell additional insurance which we did not want.

Seems fine

No staff on duty and the keys were not left in the lockbox as agreed. I was stranded at the airport for two hours in 4-degree weather! According to airport staff, the lockbox for rental car keys was removed about six months ago, but the confirmation email from the rental company still directed me to the lockbox. The information is severely outdated.

Bargain claim the vehicle had a crack in the windscreen when they inspected it after I dropped it off at 5 am ine morning when they were not there. I certainly did not notice any such crack or I would have reported it to them by email.I have refused to complete a claim report as I know for certain I did not cause any crack in the windscreen..I am awaiting further correspondence from them..do you have any advice for me?

Fine..price drop was not effective for me..overall service was very good

Car wasn’t ready on arrival and had to wait over half an hour - staff explained there were issues