Nice / Easy / Cheap.

The car was fine I paid €300 deposit and only received half back so awaiting reason as car came back in the same condition and full of petrol

Booking was quick and easy but told that the car was in a different bay but found it eventually

Very helpful and friendly staff. Not a long wait, but about 15 min. The car was good and we had no issues.

The booking process was great, no problems at the counter to pick up the car. The price down program is nice to have. We got 2 price drops in the last 6 months.

Everything went very smoothly from start to finish.

They don't give to pay for additional services (cross border, one way fees) offline. At pickup they tell I'll pay in return location. And in return location they told "everything will be charged automatically after from your credit card". And it's not good because: 1) I can't use card with good currency conversion rate and good cashback. 2) they charged me in dollars instead of euros by DCC and told that I choosen this option, but really I was not able to choose this, because even havent seen payment terminal to select this option, because all payment was done online a day after return. So they because of DCC applied worst rate as 1.16 from eur to usd instead actual one was 1.11 at that time.

We were upgraded to a Renault Kranjar automatic for no extra charge but there was a 50 euro extra charge for dropping the car off at Acuruna which wasn't flagged up when booking.