Good but can be better

Picked up from the airport, signed the contract at the store.

They don't actually have Toyota Camry. We got another smaller car instead. Lucky that it was clean.

When I phoned to arrange pickup at the airport the person on the phone had little English and I could not ascertain where the pickup was to be. My wife has limited mobility and the experience was distressing. When we finally got to the Aucar rental office, they did not have a copy of the rental agreement and there was no internet connection so I was unable to access it on my phone. The person showing me the car wanted me to sign the rental agreement before I had inspected the car! when we finally got to inspect the car the staff member could not start it! Fortunately the return process was much better. However, the printed agreement still had me returning the car at 12.30 despite the fact that due to the above experience I did not commence the hire period until 13.15

The counter staff was nice and helpful, it’s the condition, age and dirtyness of the car that was not acceptable...

Like: Shuttle pickup was fast and the staff were friendly.
Dislike: Nothing!