Airport Transfer Can Be Improved

The car is a bit old, but overall it's good. However, the wait for the shuttle to the airport after returning the car took longer than expected, which made catching my flight a bit rushed.

Extremely terrible service! First of all, the shuttle driver who picked us up from the airport had a very bad attitude, coldly watching us handle our own luggage. Since there wasn't enough dedicated luggage space, I had to place two small suitcases on the back seat (luckily, the small suitcases survived). During the ride, all the passengers' luggage was piled up together, swaying and tipping over. When we arrived at the pick-up location, the driver deliberately opened the rear door suddenly, causing all the suitcases to fall to the ground. My large suitcase fell heavily from the top and cracked open (photo attached). When I asked the driver why he did that, he said he wasn't obligated to help us with the luggage. I told him he didn’t need to open the door that way and that I could have taken it down myself. After this, he went on to pick up other passengers waiting to go to the airport, and someone who claimed to be the manager started handling our case (we later learned he wasn’t the manager). This so-called manager kept giving excuses to shirk responsibility, without even a single 'sorry.' It was raining heavily that day, and with two kids in tow, we didn’t want to argue any further with such unreasonable people or this company. We decided to accept our bad luck. On the return day, neither of those two individuals was present. A female manager named Jacqueline assisted us; she had a better attitude. She later reported the damaged suitcase issue to her manager but said they couldn’t compensate, although she did apologize. Overall, the experience with this location was extremely poor!

The phone number to call for pick up was a toll-free Australian number that did not work on our international cell phones. We had to find a payphone, figure out how to use it and call for a pickup. No one answered that cool. We had to leave a message. No information as to how long pick up would take and specifically where the pickup was We were able to ask at the information desk in the international terminal and they told us where the pickup was. We waited 20 minutes and I called again, this time finding out that the number was for Bargain Rental cars. Again I left a message. Finally they showed up and then told us that they had to go to the domestic terminal to pick up other customers. The whole process took over an hour from the time we made our first call to the time that we got to the rental car location.

All were within expectations. Pickup was a fairly quick process and hassle free

Price drop protector is a blissed and I saved nearby 100 bucks on the booking. Will look forward for my next booking with qeeq

good service at the counter

easy booking