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long wait, poor car, £650 bill for a windscreen chip

Reviewed: Fri, Aug 19, 2022
About Icerental 4x4: 6.0 /10
Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.
About QEEQ: 8.0 /10
Great, used the rebook reduced price facility.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve. Regarding the damage charge, you have purchased AXA insurance through our website. Please kindly provide related documents so we can try to claim insurance for you. Thank you for your understanding and help.
Mini | Hyundai i10 or similar

Relevant Reviews on Icerental 4x4 Keflavik Internaitonal Airport

Mark Kathleen

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Reviewed: Wed, May 21, 2025
About Icerental 4x4: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Lionel Pope

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Reviewed: Wed, Oct 16, 2024
About Icerental 4x4: 10.0 /10
Great! The company upgraded my originally booked car model to a better one. The tires are thick tread anti-slip ones. The pickup location is seven kilometers away from the airport, which is a bit far, and the timing was inconvenient, so I had to wait for a while.
About QEEQ: 10.0 /10

Lucia H.

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Mini | Hyundai i10 or similar
Reviewed: Wed, May 22, 2024
About Icerental 4x4: 9.0 /10
Excellent service of shuttle from and to airport, easy and fast on deck, car as I expected.
About QEEQ: 10.0 /10

View more >
Small SUV | Subaru XV or similar
Reviewed: Sun, Jul 2, 2023
“Great 4x4, great rental staff, bad shuttle”
About Icerental 4x4: 9.0 /10
The car was great, as were the Icerental 4x4 staff. What wasn't good was the shuttle wait to get to the car rental. It was supposed to be every 10 minutes, but was more like an hour wait, which is unacceptable.
About QEEQ: 10.0 /10

Matt

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Small SUV | Toyota RAV4 or similar
Reviewed: Tue, Jun 28, 2022
“Good search engine, excellent rental company”
About Icerental 4x4: 9.0 /10
Great service, friendly team.
About QEEQ: 8.0 /10
Better coordination between QEEQ and IceRental 4x4 so that pick up information is consistent, with instructions that are followed by everyone, to make the process clear to the customer. This also saves time for QEEQ and IceRental 4x4

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