first ever booked through QEEQ but am glad that it was a smooth and joyful experience

Pretty good, straightforward procedures.

First of all, the location is very easy to find, right across the street. When we arrived, we were informed that the Camry we booked was unavailable and were given a CHR instead. At the Hertz store, the types of cars are clearly labeled, with the Camry being a full-size vehicle and the CHR being a small-size SUV, yet they used the word 'upgrade' for this change. Upgrade?? The rear space was ridiculously small, the view was extremely limited due to the window design, and the trunk was so small it could only fit two carry-on bags and two backpacks. The Camry has a 2.5L engine, but we got a small 1.2T car, and they call that an upgrade? I had prepaid the full amount; why was there no car for me when I arrived? Shouldn't there have been a reserved car for me? The car was in good condition, with adaptive cruise control and auto hold, so it was likely a 2018-2019 model. However, the noise from the wind and tires was very loud, making the ride much less comfortable (I can compare as I drove a Camry in Sydney). Returning the car was easy, just follow the navigation, which was nice. Overall, I was quite dissatisfied as I chose Hertz for its good reputation in the car rental industry. Quite disappointed.

The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions. Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.

Very reliable, excellent service, and very convenient car return.

The person before me took over half an hour to rent a car, the staff was a bit slow. I originally booked a Qashqai on Zuzuche, but ended up with an EcoSport. The space is very small and it's not easy to drive.