Great service. My English isn't very good, but the staff was patient and explained everything in detail. No hidden charges.

Great service, no unnecessary recommendations

First, when inspecting the car, it was purposely done in a dimly lit area, and they only checked briefly with a phone flashlight. Since we had full insurance and it was late at night, we didn't fuss too much. Unexpectedly, we were later charged for some scratches. I hope Zuzu Car can help resolve this promptly. Second, at pickup, the service personnel didn't properly check the vehicle. The ad blue (I'm not quite sure what this additive is) warning was not communicated, resulting in the car being unable to start midway. Contacting the rental company was futile as they couldn't even communicate properly in English, failing to resolve the issue. Thankfully, a kind person helped us refill, but it wasted a good 4 hours. The rental company promised to reimburse the additive and fuel costs, but they did not deliver. In summary, if you don't understand Turkish, don't rent from such companies. I hope Zuzu Car strictly monitors the quality of their suppliers.

excellent car and service but for ruturn the deposit take along time one month , and road charge taking alot of money , without giving information how much cost when you ruturn the car

excellent car and service but for ruturn the deposit take along time one month , and road charge taking alot of money , without giving information how much cost when you ruturn the car ( suggest to avec car comepany )

We booked a baby seat, and they confirmed it at the desk, but when arrives found the car without and they said they run out of it. When we insisted on having one because we have 5 month baby, they managed to get one. It took very long time for drop off, no one was there and we had to wait for the shuttle driver to drop off the car.