Terrible

The staff at the Los Angeles Airport Budget rental office told me I only had basic insurance (even though I actually purchased the most comprehensive insurance, which even covered glass damage). They still insisted I pay an additional $240 for some 'non-package item,' which I suspect was a hidden fee. I immediately showed them the pre-prepared photos of documents from Zuzuche with English communication notes specifically for staff, but the staff member didn't even glance at them and kept repeating, 'You don't have any insurance. You can't rent a car unless you sign.' Since I was in a hurry to finish the rental and get to a game, I confirmed with her that this was a refundable fee and proceeded with the rental. However, after I returned the car, I was charged $240 on my credit card without notice. Next time, I'll book directly on an official website—never again do I want to spend unnecessary money like this.

Both pickup and drop-off were very quick and convenient. The price was the cheapest among several major rental companies. Great value for money.

Satisfied

This car was essentially new (1250 miles). Whoever preps the cars should be fired. The license plates on the car were noticeably crocked. Someone just drove the screws into the truck panel. Ford actually provides rubber gromets to locate the plate. Also the floor matts were still in the plastic bag in the spare tire area.

The Budget staff at both the pick up as well as the drop off locations was excellent.

A good way to book a rental car.