Good, but could be great

This time, I rented a car from the AVIS location at Boston Airport, and it was the worst car rental experience I've ever had in the U.S. The staff at the location had a very rude and unfriendly attitude, and their customer service was extremely poor. I will never rent a car from the AVIS Boston Airport location again and will also remind my friends to be cautious.

The process was smooth. Although we arrived late, we still got an upgraded model of a Hyundai Santa Fe.

They did not use the agreement I had with Zuzuche, instead they presented a long document for me to sign, which included charges different from the rental agreement. They kept urging me to sign quickly while I was in line, otherwise it would be difficult to get the car. This caused me to pay over 100 dollars more.

Overall quite satisfied. The first car was slightly old, and the tire got a flat halfway, but I promptly replaced the vehicle nearby.

Like: We booked three 'Mustang or similar' and 'Chevrolet Tahoe or similar' so they gave us a Mustangs and Tahoe. That`s was exactly what we looking for.
Dislike: 1. The car has 40-50% of gas in tank. 2. The employee tried hard to sell additional insurance. It's annoying. 3. About 20 min was wait in a line plus about 40 min waiting for a car on parking lot.