Excellent service, hassle free

Counter staff was having a bad day at pick up due to sick staff so was without a bus driver. Another customer was quite abusive. Staff member told them what to do. I felt the staff member could have handled it better but it was a tough situation Drop off was very smooth. Counter staff did say "Thanks" for my help from the previous time

All good

Terrible company. Cheap is the operative word - the car was unroadworthy - a banged up old Nissan - rear view mirror fell off an I had to fix it, window winder comes off in your hand. Then to add insult to injury they insisted on charging the collision excess of $4k to my CC. The bloody car would be lucky (on a good day) to be worth $500!! All quite shameful really from a company I can only describe as a shady dodgy operator.

I had a model guarantee but did not get that model. The paperwork on pickup was ridiculous. Took ages to collect the car. Kids seats that were booked were not already fitted.

A great deal which exceeded my expectations

Need to have a person in the office who has better customer service experience