Great value, great overall experience!

We had the inconvenience of having to buy AdBlue at a cost of £11 we forgot to ask for a refund when dropping off the vehicle .

Professional and very friendly staff. Explained everything clearly and fast.

Easy booking process.

The car was excellent, Helen helped me on arrival in the Pick up office as I did not understand the details correctly and went straight to the pick up. I was very pleased with the service and staff. I only had one problem with the vehicle regarding the rear hatch, apparently it had jammed so wouldn't open and also could not lock the car.

I would use this service again.

The Budget return counter was closed. I had to call the number indicated there, only to find out that there's a key-drop box. Why didn't they just write it there??

On pick up the fuel gauge was not at the top. I filled the car the day before drop off and noticed when full the gauge does not go to the top. On the day of return I topped the cars fuel to full at a garage that was 10 miles away from the drop off( I have the receipt with date and time and garage). The gauge did not go to the top after filling again. Budget charged my card £16 when I returned home. I will be making a complaint to budget on Tuesday and will probably not use budget again.