Shall contact Bargain directly and not via QEEQ

The company extended the rental period by two days as requested but actually charged for three days, and deducted the amount directly from the guarantee credit card without consent. When I discovered this and contacted them, they refused to refund and only offered credit for future rentals.

No staff on duty and the keys were not left in the lockbox as agreed. I was stranded at the airport for two hours in 4-degree weather! According to airport staff, the lockbox for rental car keys was removed about six months ago, but the confirmation email from the rental company still directed me to the lockbox. The information is severely outdated.

Service was okay, but since it's through a rental platform, we had to ask the platform for many explanations

Car was in great condition and drove very smoothly.

The customer service was kind and helpful, we had no problems at all.

Cost was lower than other rental companies. No upselling of insurance too.