About as expected. Nothing special.

車もスタッフも大変良かったです！

現地スタッフが人手不足の為居ませんでしたがLINEでやり取りしたので大丈夫でした。

Not many staff at the counter

Picked up the car in Atlanta, wanted to rent a toll pass device but was told none available. Received a toll charge of $3.10 plus a service fee of $24.75 after returning to my country, which was frustrating. I had inquired about renting an electronic toll device, but Hertz couldn't provide one, and eventually, I was charged a service fee. What sense does that make??? Additionally, in Pittsburgh, I noticed the power steering warning light was on. To save time, I went to the airport early in the morning to swap the car and encountered a very impatient staff member. The replacement car was a downgrade, and they claimed the original car from Atlanta was of a higher class. To get the same class, I had to pay extra. Not only was time wasted, but it also dampened my mood. Overall, this car rental experience was unsatisfactory!!!

Like: Great car at a good price
Dislike: Nothing

Like: will always use this site ! very happy
Dislike: long wait time at hertz but they did a big upgrade for me