Budget Bd Bonn Review: Pickup/Drop-off Very good, Cleanliness Very good, Customer Service Acc......

K.Dayekh

Germany

Reviewed: Wed, Nov 3, 2021

About Budget: 7.0 /10

I had to wait for the 20 minutes so that the employee finishes his private phone call infront of the pickup station. Then the car was SUV Tiguan and I have reserved a sedan Mercedes so didn’t like the options and when asked I was told that this is the only available option

About QEEQ: 8.0 /10

Budget

Bonn

Germany

Compact | Mercedes Benz CLA or similar

4-day rental

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About Budget: 2.0 /10

It took a full hour from arriving at the rental counter to completing the paperwork. Very inefficient, and they kept pushing insurance sales even after I clearly declined, which caused delays.

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Instructions were unclear. I returned the car to the airport parking lot on time, but they didn't process it promptly and charged me an extra 100 euros for being late.

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Reviewed: Mon, May 9, 2016

About Budget: 4.0 /10

We booked a BMW 3, but Budget told us they didn't have this model. Not sure if this is an issue with Budget or the rental platform? The fact that it says 'similar models' is very misleading... We ended up with a Skoda Superb. While in the eyes of foreigners it is considered a similar model and the car was good, we were still disappointed, as we were expecting one of the ABB models (Audi, BMW, or Mercedes).