Satisfied

After returning the car, I was charged R464.80 without any explanation of the fees. I only found out from my credit card statement, as the rental company did not notify me via email or other means.

Very satisfied

The pick-up and return process was smooth and fast, and the staff were friendly. However, since we booked a fully insured car without deductible, there were some disagreements about this clause during pick-up. The staff mentioned that the terms were guaranteed by a certain agency, and in case of an accident, compensation limits apply as specified by the agency, which cannot be altered. I hope that better coordination can be achieved in the future to avoid the situation of seeking compensation from another party after an incident.

Really long wait for pick up