Datos incorrectos en el monto y cobertura

Customer service from pick up to drop off was fantastic.

The cars service light came on a day after we rented it. The cleanliness was average.

Very good experience. The only issue was a wait in line to write up contract. Had 4 counters, but used only 2. Once the other 2 counters filled, the line moved quicker.

They did not provide the requested mid-size SUV. They assigned three to me and asked me to wait for them being cleaned. Within 5-10 min these cars were given to other customers. I had to take a small vehicle and bring it back for an exchange next day for the reserved SUV. I wasted hours and money for their mistake and mistreatment.

The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.