Smoot and simple

Took a bit long to get the car, but other than that it was good.

Easy to book and manage bookings.

The black lady at the counter was very enthusiastic. The car rental desk at Durban Airport was very flexible, and there was basically no queue. With complete documents, the car pickup procedure was completed in five minutes, and we hit the road happily.

The service is quite good. I rented a small car, but they gave me a larger one. The service was very enthusiastic. The car broke down on the last half day, and Budget drove two hours to deliver a new car. Highly commendable.

Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??

Like: Budget staff were excellent, even when picking up the car around 5 in the morning, and were friendly and efficient. I had to extend the rental for an extra 2 days and was done in minutes at a branch in another province.
Dislike: 1. I was billed prior to receiving an invoice. 2. Billed for 2.5 litres of petrol even when filling up at the Airport.