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I will not use Europcar Frankfurt again. Europcar in Zuerich would have waved the additional charge

Reviewed: Tue, Sep 28, 2021
About Europcar: 6.0 /10
My flight was delayed and because I did not give the flight number upon reservation, Europcar had already rented the car out to someone else. They told me it would be hours before I could get the class I booked again. They made me pay the difference for the next class up. Not happy.
About QEEQ: 8.0 /10
Was there a protection for this included in QEEQ's policy? We traveled because of a family emergency and it was tough being as on top of things as I normally am.
Economy | Volkswagen Polo 2 Doors or similar

Relevant Reviews on Europcar Frankfurt - International Airport

Nora Keats

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Reviewed: Mon, May 13, 2019
About Europcar: 6.0 /10
Did not get the car that was reserved in advance, nor was it of the same level. They provided a small Opel.

Eartha Malthus

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Reviewed: Fri, Jul 4, 2014
About Europcar: 8.0 /10
Very good
About QEEQ: 8.0 /10

Burton Brook

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Reviewed: Sun, Nov 3, 2013
About Europcar: 6.0 /10
The service at the pickup location was good, but the lady at the counter was quite arrogant. The car was relatively new and in great condition. However, it was very difficult to get through to the service phone. For urgent matters like rescheduling, you could only contact the domestic rental website.
About QEEQ: 10.0 /10

Letitia Taylor

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Reviewed: Fri, Feb 28, 2014
About Europcar: 8.0 /10
Customer service attitude was mediocre and seemed unfriendly towards Asians. They kept pushing for the purchase of full insurance. However, picking up the car was convenient, and the vehicle was very new. I reserved two cars, one of which had only 1060km. Overall, not bad.
About QEEQ: 10.0 /10

Marsh Price

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Reviewed: Thu, Aug 7, 2014
About Europcar: 8.0 /10
Good service and clear communication about vehicle issues.
About QEEQ: 8.0 /10

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