The car provided did not match the description, and they were pushing additional insurance.

The rental location moved from Terminal 1 to Terminal 2. After various inquiries, we found the rental point at T2, where many car rental companies are located. We took a number and waited, but noticed that people who were ahead of us had left, yet we were not called. The staff helped Western customers who arrived later before us. Finally, after about 40 minutes of waiting (despite many empty counters), we were served. Because we didn't read the details carefully, we booked a manual car instead of an automatic. The car rental desk told us that we had to pay extra for an automatic, so our original 50 euro per day rental increased by 33 euros (originally 80+ euros but discounted to 33 euros). After adding various fees (10 euros per day for an additional driver, 70 euros for crossing into Monaco, 20% tax, etc.), our total changed from 500+ euros to 1041 euros before the process was completed.

It was off-season when we went, so there was no queue. They did offer additional insurance, but it wasn't overly pushy. After giving us the keys, there was no guidance or anyone to take us to the rental car location. The car model was changed in the end and felt somewhat smaller, but my friends decided to accept it, so we didn't push further. It wasn't a very pleasant experience.

Not bad.

The staff were very nice, the respected the voucher i had, the proccess were very smooth and the location easy to find.

Excellent way to book a car through, actually i find it the best, the prices including the whole package is one of the best on the net, vey clear and straight informations and terms, and very easy to filter and find smoothly whatever you are looking for, no need to spend time on the counter of the car supplier.