Smooth process but the only frustration is that they don’t except NSW digital licences

Everything associated with our rental, from the booking, the staff at the pick up/drop off, the vehicle, use of vehicle, to drop off was excellent -EXCEPT - the instructions as to where to pick up the courtesy van at Cairns International Airport - should have read "turn right out of main door Terminal 1 and proceed towards domestic terminal for courtesy van - pick up approx half way between International and Domestic Terminals" - words to that effect. Now we know where the pick up area is, it is fine, but for first timers the instructions on the Easy Rent a car app are vague.

The customer staff at Apex was excelellent. We got upgraded to a larger vehicle, better vehicle and everything was smooth. Will use Apex again.

We waited for 20 minutes to get our car. Return was quick and easy. Service was great and friendly staff.

EasyRentCars was easy to book online and we had no extra costs to pay. Will use them again next time.

Like: Have dealt with airport counter staff in the past for car hire firms. Efficient but a bit clinical. It was so nice to go through the car rental details with Apex in Cairns. A nice office and chairs for the customers to sit while the paperwork was checked. No rush, no upsell, just friendly staff who cared and exhibited the lovely attitude that is more prevalent when leave the capital cities and deal with friendly regional people who value your patronage, and who care. Probably the best rental experience I have had in many many years.
Dislike: All good.

Like: Excellent all round
Dislike: Some rain