Great staff

Overall satisfied.

When returning the car, they considered our heavy luggage and drove us to the airport, which was very satisfactory. However, we were forced to buy a 30 Euro insurance despite having already bought comprehensive insurance in our home country. Due to a nearly 20-hour flight, we didn't want any more hassles, so we purchased it.

On pick up drive on holidays wanted a deposit of €2100. There was no mention of this when booking through easy rent cars, only when my booking was completed. I also paid for the collision damage waiver when booking so I was a bit surprised to find I had to pay the €2100 deposit to cover any damages to the vehicle! Drive on holidays then try to get you to take out their damage waiver when picking up the vehicle despite the fact that I have already purchased a damage waiver through easy rent cars. When returning the vehicle I was charged an additional €30 to drop the vehicle off before 8:00am. There was no mention of this during booking or vehicle pick up.

We got a decent price compared to other companies for a 9 passenger, 4 suitcase vehicle. We got there a lite early hoping for possible early departure for Porto. We received it 1 hour late. The clerk scribbled some numbers on a sheet eluding to insurance and tempting me to avoid a 2500 Euro deposit to be charged to my card and instead paying over $200 for insurance that our own insurance would cover. It felt like a pressure ploy. They were focused on it being a 'Mercedes product' but when we got it, the whole exterior was pretty beaten up. The clerk ended up scribbling the whole diagram of the van to indicate where the damages were. Makes me wonder what they did with the money they would have charged the customer who returned it that way. Body repairs were not made. Ride was good, we did 2400 km over 1.5 weeks. On return, we were pressed to get back to the airport, the young clerk who didn't speak English showed me the credit card machine that the return of my 2500 Euro deposit kept getting declined. It was easy for them to charge it! I couldn't leave before settling it. And I was in a rush. Stressed now. Credit card company told me it was not on their end. Turned out the clerk had to correct a computer code to capitalize one of the letters. Avoidable I think, their system shoudn't have any glitches to return such a large sum of money. It was resolved by a supervisor.